Privacy Notice for Users of The Cab Detective Service

Sceptre Finance Ltd through its service “The Cab Detective” is engaged in the operation of a vehicle finding service for drivers and firms involved in the Taxi and Private Hire industry. Sceptre Finance Ltd is involved in the provision of finance options to drivers and firms in the taxi and private hire industry,

This notice explains to The Cab Detective Users (“you/your”) how Sceptre Finance (“we/us”) use your personal information.

This privacy notice covers:

  • Why we use your personal information
  • The legal basis for processing
  • What personal information we use
  • How we use your personal information
  • Your rights under data protection legislation
  • Sharing personal information with third parties
  • How long we may keep your information
  • Changes to our privacy notice

How we use your personal information

We process your personal data for the following purposes:

  • to provide you with the service activated and registered for
  • the verification of your identity where required
  • for the prevention and detection of crime, fraud and anti-money laundering
  • for the ongoing administration of the service
  • to allow us to improve the products and services we offer to our customers
  • to enable us to comply with our legal and regulatory obligations
  • to offer new products and services to you which are relevant and appropriate, and only to the extent that would be reasonably expected.

If we plan to introduce further processes for the use of your information, we will provide information about that purpose prior to such processing.

The legal basis for processing

Under Data Protection Law, there are various grounds which are considered to be a ‘legal basis for processing’.

We will process data on the basis of your consent. It should be noted that in some circumstances this legal basis may vary, however, we always operate in full compliance with Data Protection Law and will only process data with a fair and reasonable legal basis for doing so.

What information do we collect

In order to carry out our service we collect name, address, and vehicle requirement information when you contact us through a form, contact us by email or contact us by telephone.

How we process your personal information

We use your personal information, and some of our employees have access to such information, only to the extent required to carry out the services for you.

We have introduced appropriate technical and organisational measures to protect the confidentiality, integrity and availability of your personal information during storage, processing and transit.

Some of our supporting IT services might use cloud platforms that operate from Third Countries outside of the EEA. Where this is the case, we ensure that adequate safeguards are established to protect your data.

Your rights under Data Protection Law

Right to Access

You have the right of access to your personal information that we process and details about that processing.

Right to Rectification

You have the right to request that information is corrected if it’s inaccurate.

Right to Erasure (Right to be Forgotten)

You have the right to request that your information is removed; depending on the circumstances, we may or may not be obliged to action this request.

Right to Object

You have the right to object to the processing of your information; depending on the circumstances, we may or may not be obliged to action this request.

Right to Restriction of Processing

You have the right to request that we restrict the extent of our processing activities; depending on the circumstances, we may or may not be obliged to action this request.

Right to Data Portability

You have the right to receive the personal data which you have provided to us in a structured, commonly used and machine readable format suitable for transferring to another controller.

You can exercise your rights be sending an e-mail to info@sceptrefinance.co.uk. Please state clearly in the subject that your request concerns a privacy matter, and provide a clear description of your requirements.

Note: We may need to request additional information to verify your identity before we action your request.

Sharing personal information with third parties

We use a range of trusted service providers to help deliver our services. All of our suppliers are subject to appropriate safeguards, operating in accordance with our specific instructions and limitations, and in full compliance with Data Protection Law.

These service providers include:

  • Email Providers – to send out our email notifications or messages sent by Customers using Sceptre Finance Ltd services
  • Hosting Providers – to manage our secure data storage
  • Security Providers – to protect our systems from attack
  • Telephony Providers – we might record calls for training, quality and security purposes

We may also have access to your personal information as part of delivering the service. If we need to change or add additional third parties, we will always update our Privacy Notice accordingly. We will only disclose your information to other parties in the following limited circumstances

  • where we are legally obliged to do so, e.g. to law enforcement and regulatory authorities
  • where there is a duty to disclose in the public interest
  • where disclosure is necessary to protect our interest e.g. to prevent or detect crime and fraud
  • where you give us permission to do so e.g. by providing consent within the PPL Products and Services or via an online application or consent form

How long we may keep your personal information

We will only retain information for as long as is necessary to deliver the service safely and securely. We may need to retain some records to maintain compliance with other applicable legislation – for example finance, taxation, fraud and money laundering law requires certain records to be retained for an extended duration, in some cases for up to seven years.

Changes to our Privacy Notice

This policy will be reviewed regularly and updated versions will be posted on our websites.